Payments

What payment methods can I use?
We currently accept any valid credit or debit card. Any card with a Visa / Mastercard logo can be used for your purchase at World Wide Power Services. This includes prepaid cards and Visa based e-dirham cards.

Can I pay with cash?
Customers can pay with cash either by (a) depositing cash in a bank’s cash deposit machine or (b) doing a bank transfer to any of our UAE bank accounts.

These options are available on the payment part of the checkout page. Once the deposit or transfer is made, just add the reference number and the transaction amount for faster verification. We will process the order once your transaction has been verified which may take up-to 24 working hours. You can optionally upload a screenshot, or picture of your deposit slip.

Currently, bank transfers and cash deposit options are only available in the UAE.

Our hassle-free returns policy lets you try out and use a product before deciding whether it works for you. In case it doesn’t, we also have the ability to directly provide a refund to your card.

Orders paid with cash or bank deposits can only be refunded as store credit.

Why do I see a $1 charge when my payment fails?
When someone attemps a payment, we send over a request to your issuing bank for either a $0 or a $1 authorization (different banks permit different amounts) to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, we reverse our authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement. Depending on the bank, it will be removed from your statement in anywhere from a few minutes to a few weeks.

Do you support international cards?
At World Wide Power Services, you can use any credit or debit card with a Visa/Mastercard logo in the front of the card. All charges to your card will be made in USD, so if your card is issued in another country, your bank may charge an extra foreign conversion fee.

Dubai Islamic Bank / Abu Dhabi Islamic Bank / Emirates Islamic Bank card holders:
If your card is issued from one of these banks, please give us a call at 04 524 5555 9AM-9PM except fridays after placing your order for us to assist you.

Why was my card declined?
Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

How can I find out more information about a specific decline?
We show as much information as we receive from your bank about a decline. Unfortunately most declines are generic, so we don’t have much information as to why a charge was specifically declined. If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.

If you have any other queries about card charges/declines, you can email us or contact live support at any time.